Shipping policy

Below you will find the average delivery time for all our packages:

As soon as an order is placed, we need 1-3 business days to process the order. During the week, it takes one business day, but if you order on a Friday evening or on the weekend, it may take a little longer.

After your order is processed, it is shipped, and the average delivery time is 8-12 business days.

We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or additional concerns, please do not hesitate to contact our customer service team. Below, we explain how your order will be processed and delivered.

Place an order:

The ordering process at Dolento is as simple as possible. First, go to the product page and add the desired product to your shopping cart. Click the black button 'Add to Cart' to do this.

It is important to check if you have selected the correct variants. When everything is in order, click the 'Proceed to Checkout' button. On the information page, enter the correct address details. Make sure all information is correct. Once this information is correctly filled out, you can click the 'Proceed to Shipping' button.

On the 'Shipping' page, you have the option to check the entered address details. It is also noted that every shipment is completely free. As a gesture of appreciation to our customers, we always cover shipping and delivery costs. You can now continue by clicking the 'Proceed to Payment' button.

At the payment options, you have the choice between different payment methods. At Dolento, all payment options are SSL encrypted, meaning you can always rely on a secure payment environment.

• Credit card (AMEX, Mastercard, Maestro, Visa)
• PayPal account

Once you have chosen the correct payment method, click the 'Complete Order' button, and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event of any issues with your order, you can always contact us.

Shipping costs:

We cover shipping costs for every order. All our products are delivered 100% free to your address. There is also no minimum order quantity required.

Delivery of your order:

Have you found the perfect look or accessory on our website? Then you would like to enjoy it as soon as possible! That's why we ensure that your order is processed and shipped as quickly as possible.

To ensure that we can charge reasonable prices for our products, we have chosen to collect packages in large quantities and send them all at once when we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

Note: Like many other online stores, we are busy, and there may be delays due to the coronavirus crisis. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.

To ensure that your order is shipped today, please contact us by email. Our service team is ready to advise you on the right solution.